At eclbet, your personal data is handled with the same care we apply to your gameplay. This Policy explains what information we collect, why we collect it, how it is used and protected, and what rights you hold as a player on our platform.
Six core privacy principles that govern how eclbet handles every piece of information you entrust to us.
We collect only the personal information genuinely necessary for account management, payment processing, identity verification, and regulatory compliance. Nothing superfluous.
eclbet does not sell, rent, or broker your personal data to third-party advertisers, marketers, or data brokers — under any circumstances or commercial arrangement.
All data in transit is encrypted via TLS. Sensitive data at rest is stored using industry-standard encryption. Access to player data is restricted on a strict need-to-know basis.
You have the right to access, correct, export, and request deletion of your personal data. eclbet provides a clear process to exercise each of these rights without undue delay.
Data collected for one purpose — say, payment verification — is not repurposed for unrelated uses such as profiling or targeted advertising without your explicit consent.
This Policy is written in clear, accessible English. We will notify you of any material changes before they take effect, giving you the opportunity to review and act accordingly.
This Privacy Policy ("Policy") describes how eclbet ("we", "us", "our", "the Platform") collects, uses, stores, and discloses personal information when you access or use our services at https://eclbet.casa, including our online casino, sportsbook, live dealer games, VIP programme, and any promotional activities.
eclbet operates as an international online gaming platform and serves players in Malaysia, including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other cities across the country. This Policy applies to all registered players, prospective players who browse the platform, and any persons whose data we may process in connection with our operations.
By registering an account or continuing to use the eclbet platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of our Terms & Conditions, which you are encouraged to read in conjunction with this document.
Note for Malaysian Players: While Malaysian law does not yet have a comprehensive personal data protection framework specifically tailored to online gaming, eclbet voluntarily applies internationally recognised data protection principles — including purpose limitation, data minimisation, and player rights — to all Malaysian player data.
The following terms carry the meanings set out below throughout this Policy:
eclbet collects personal data through several channels. The categories below outline what we collect and the primary source of that data:
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Full name, date of birth, email address, username, password (hashed) | Account registration form |
| Identity Verification | National ID (MyKad), passport, selfie/photo, proof of address | KYC verification process |
| Contact Information | Malaysian mobile number, email, residential address (city, state) | Account profile |
| Payment Data | e-Wallet ID (Touch 'n Go, Boost, GrabPay), bank account details, DuitNow/FPX reference, crypto wallet address | Deposit and withdrawal transactions |
| Transaction Records | Deposit history, withdrawal history, wagering history, bonus claims | Platform activity logs |
| Technical Data | IP address, device type, browser, operating system, session duration | Automated collection via platform access |
| Communications Data | Live chat transcripts, support emails, dispute correspondence | Support interactions |
| Responsible Gambling Data | Deposit limit settings, self-exclusion requests, session time records | Player-initiated settings and support requests |
We do not intentionally collect special category data (such as biometric data beyond what is required for mandatory identity verification, health data, or political opinions). Where KYC requires a photographic identity document, the image is processed solely for verification purposes and not retained beyond the period required by our compliance obligations.
eclbet relies on one or more of the following lawful bases when processing your personal data:
Your personal data is used exclusively for the following purposes:
eclbet does not use personal data to build profiling systems for sale to third parties, engage in automated decision-making with significant legal effects on players, or target advertising on third-party platforms using player data.
eclbet does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. We may share your data only in the following circumstances:
6.1 Service Providers and Data ProcessorsWe engage third-party service providers who process data on our behalf under written data processing agreements that restrict their use of your information to the specific service they provide. These include:
eclbet may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required by law, court order, or regulatory directive. We will, where legally permissible, notify affected players of such disclosures.
6.3 Anti-Fraud and Financial Crime NetworksWhere permitted by applicable law, eclbet may share limited player data with industry anti-fraud networks or financial intelligence bodies to prevent money laundering, fraud, and match-fixing activities. Any such sharing is strictly limited to the minimum data necessary for the stated purpose.
6.4 Business TransfersIn the event of a merger, acquisition, or sale of all or part of the eclbet business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance, and the acquiring entity will be bound by this Policy or a policy of equivalent standard.
eclbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Contractual obligation, regulatory compliance |
| KYC/identity documents | Duration of account + 5 years post-closure | Anti-money laundering obligations |
| Transaction and wagering records | 7 years from transaction date | Financial record-keeping, audit requirements |
| Customer support communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Technical/access logs | 12 months | Security monitoring and fraud detection |
| Responsible gambling records | Duration of exclusion + 5 years | Compliance with responsible gambling obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.
As a player on the eclbet platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days of receiving a verifiable request.
eclbet uses cookies and similar tracking technologies to ensure the platform functions correctly, maintain session security, and gather aggregate usage analytics. We do not use cookies to build advertising profiles or track your activity across third-party websites.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session management, login authentication, security tokens, CSRF protection | Session / up to 24 hours | |
| Language preference, game lobby layout settings, currency display | Up to 12 months | |
| Aggregate page view counts, feature usage statistics (anonymised, no personal identifiers) | Up to 24 months |
Essential cookies cannot be disabled as they are required for the platform to operate. You may manage functional and analytics cookies through your browser settings or the platform's cookie preference panel. Disabling analytics cookies will not affect your ability to use the platform.
eclbet implements a layered set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Despite these measures, no internet transmission or electronic storage system is completely secure. Players are encouraged to use strong, unique passwords, enable 2FA, and report any suspected unauthorised account activity to our support team immediately.
eclbet is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our KYC process.
If we become aware that we have collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on eclbet, please contact our support team at [email protected] immediately so we can investigate and take appropriate action.
eclbet also complies with any applicable national requirements related to age-restricted online services, including those relevant to Malaysian residents.
As an international platform serving Malaysian players, eclbet may process or store personal data on servers located outside Malaysia. Where data is transferred internationally — for example, to cloud infrastructure providers or KYC verification partners operating in other jurisdictions — eclbet ensures that appropriate safeguards are in place, including:
By using the eclbet platform, Malaysian players acknowledge and consent to the international transfer of their personal data under the safeguards described above.
eclbet reserves the right to update or amend this Privacy Policy at any time. Material changes — such as changes to the categories of data collected, new purposes for processing, or changes to your rights — will be communicated to registered players via the email address on file or through a prominent notice on the platform at least 7 days before the changes take effect.
Your continued use of the eclbet platform after the effective date of any amendment constitutes acceptance of the revised Policy. If you do not agree with any changes, you should cease using the platform and contact us to request account closure and, where applicable, data deletion.
Minor, non-material changes (such as formatting corrections, clarifications that do not alter substance, or updated contact details) may be made without advance notice. The "Last Updated" date at the top of this page always reflects the most recent revision.
For any enquiries, requests, or complaints regarding this Privacy Policy or the processing of your personal data, please contact the eclbet data privacy team through the following channels:
When submitting a data rights request, please include your registered account username, the specific right you wish to exercise, and any relevant details that will assist us in locating and verifying your data. We may require identity verification before actioning certain requests to protect against fraudulent claims.
If you are not satisfied with our response to a complaint, you have the right to escalate the matter to a relevant data protection supervisory authority in your jurisdiction.
eclbet does not accept responsibility for privacy practices on any external websites or services. This Policy applies solely to the eclbet platform at https://eclbet.casa.
Now that you understand how eclbet protects your privacy, explore our games, review our terms, or get answers to your questions.